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The CX Partnership Built For Founder-Led Brands.
CX Leadership that focuses on what actually drives growth - revenue, retention, and reputation.
November at Chief CX
CX Initiatives launched: 4
New partnerships: 2
Founder strategy sessions: 6
CX that compounds month after month
Built on Experience
25+ Startups & Companies
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Customer Experience Reimagined
CX built the way modern brands move - fast, flexible, and tied directly to your bottom-line.
Join
Choose the partnership tier that fits your business goals. We onboard fast through a short form and a kickoff call to clarify priorities for your first 30 days.
Partner Up
Your goals become a focused 30-day CX Initiative. We deliver it alongside you/your team with full access to progress, insights, and communication inside your client portal.
Evolve
Each month ends with visible results tied to revenue, retention and reputation - and a clear plan for what’s next.
Built For Founders, Not Corporations
The new way to manage and improve experience - lean, predictable, and built for founder-led speed.
Traditional CX Consulting
6+ months to see results
6 - 12-month contracts
5–6-figure retainers with scope creep
50-page reports
Endless analysis, slow execution
Complex dashboards
External consultants
The Chief CX Way
Measurable wins every 30 days
Month-to-month partnership
Fixed monthly fee starting at $1,400/mo
Focused CX Initiatives tied to ROI
Diagnose → Design → Embed→ Measure → Evolve
Simple snapshots that show what matters
CX partner working alongside your team
Why founders choose Chief CX
01
Values
We care about the work and the people behind it. Every partnership runs on trust, transparency, and high standards. We keep things simple, honest, and effective. If you share those values, we’re already aligned to build sustainable growth together.
02
Access
Every partnership includes a private client portal built for clarity and transparency.
Chat with us directly, share files, add ideas that come to mind, and see what we’re working on in real-time. No waiting days or weeks for replies, just direct access whenever you need it.
03
Flexibility
Business moves fast and we move with it. Month-to-month partnerships with the freedom to pause, cancel, upgrade, downgrade, or add-to anytime. Prefer async updates in the portal? Perfect. Want regular live calls as sounding boards? We’re here for that too. It’s flexibility in both plans, and partnership.
04
Results
You’ll see what changed, what improved, and what’s next – every 30 days. Concise monthly snapshots tied to the metrics that matter: revenue, retention and reputation.
One of the few people I trust on anything related to customers, retention or service"
The sharpest CX mind I’ve worked with
The kind of insights you wish you’d had a year earlier
Simplified the experience and we felt the difference straight away
Our Partnership Pillars
Every brand’s experience is built across multiple touchpoints - from how you onboard customers to how your team communicates. These are the core areas we improve together, combining quick wins with lasting operational change.
Meet our founder
Pricing Plans
Core CX
$1,400
Per Month
For solopreneurs, and micro teams getting started with CX.
CX only
1 active initative per month
1 team seat
1 live strategy session
1 co creation session
Monthly QA Service Review
Monthly insight report/snapshot
Growth CX
$2,800
Per Month
Small, fast-moving teams ready to embed CX into their brand.
CX + EX
2 active initiatives per month
3 team seat
2 live strategy sessions
Employee Training/Workshops
Leadership coaching/alignment
2 co creation sessions
Bi-Weekly QA Service Review
Monthly insight report/snapshot
Quarterly business review
Scale CX
$5,000+
Per Month
Scaling brands with internal teams and complex operations needing full CX leadership.
CX + EX
3+ active initiatives per month
5+ team seats
2+ live strategy sessions
2 Employee Training/Workshops
Leadership coaching/alignment
Ongoing QA Service Review
Monthly insight report/snapshot
Quarterly business review
Frequently asked questions
I want to improve our customer experience, but I have no idea where to start.
Do you work with my type of business?
How do your CX Initatives fit within my business goals?
Do you work on longer-term projects?
Am I eligible for the partnership if I only need help for one month?
Can we plan future initiatives in advance?
Can I get a refund if I’m not happy?
I still have questions, or would prefer to speak to someone before signing up
See if a partnership with Chief CX is for you
Schedule a quick call over coffee to see if we’re a good fit